Return & Refund Policy

Return & Refund Policy
Thank you for shopping at UpCircle! If you are not entirely satisfied with your purchase, we'll do our best to help.

Sensitive Skin?

If you're uncertain about going ahead with full size products, do not fear! We offer The Pamper Kit, our sample introductory pack, as a great way to trial the range and see which products work best for your skin. You can find the Pamper Kit here:

We always recommend doing a patch test when using any new product on your skin for the first time.

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unused and as-new. The item must be in the original packaging and you'll need the receipt/proof of purchase. Furthermore, we require a tracking number and proof of delivery when you return the item in order to be able to process your refund.

Once we receive your item, we'll check it out and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You'll then receive your money back within 1 working day.

You are responsible for paying for the shipping costs to return an item. Shipping costs are non-refundable. If an item is returned to us after failure to deliver, you are liable for the shipping costs.

Non-Delivery Of Items

If your order is returned to us owing to one of the following issues:

  • Address incomplete or inaccessible
  • Addressee gone away
  • Parcel not called for
  • Parcel not collected from pick up shop

Then you may either request a refund or for the item to be returned. A refund will be subject to a €19.99 postage and handling fee in the EU. This is to cover the shipping cost of sending the parcel out and the charge from the courier for the return shipping back to our warehouse.

Any Other Issues

If there's anything wrong with your order, you have 14 calendar days from the date of order to contact us via email and raise an issue. Any issues beyond this date will not be considered.

Contact Us

If you have any questions on how to return your item to us, please contact us!
Send an email tohello@upcirclebeauty.comor give us a call on +44 (0)800 368 9570 and we'll help the best we can!